At Garden CLINTQH, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we are here to help with a straightforward return and exchange process. Please review our policy below to understand your options.

Return Eligibility

  1. Condition of Items
    • Items must be unused, in their original packaging, and in the same condition as when they were received.
    • Items that have been used, damaged after delivery, or modified may not be eligible for return.
  2. Return Window
    • Returns must be initiated within 30 days from the date of delivery. Requests made after this period may not be eligible for a refund or exchange.
  3. Proof of Purchase
    • A receipt or proof of purchase is required to process any returns or exchanges.

Non-Returnable Items

Certain items cannot be returned. These include:

  • Perishable goods such as live plants and flowers.
  • Customized or personalized items.
  • Sale items or clearance products (unless defective or damaged upon arrival).

Return Process

  1. Initiate a Return
    • Contact our Customer Service team via email at [email protected] to request a return authorization.
    • Provide your order number and details of the item(s) you wish to return, along with the reason for return.
  2. Prepare the Item
    • Pack the item securely in its original packaging. Include all tags, accessories, and documentation received with the product.
  3. Ship the Item
    • After receiving return authorization, ship the item to the address provided by our Customer Service team.
    • Please note that return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original method of payment within 5–7 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

If you received a damaged or defective item, we are happy to replace it. To request an exchange:

  • Contact us within 7 days of receiving the item, and provide a description and photo of the damage.
  • Once approved, we will arrange for a replacement to be sent at no additional cost to you.

Questions or Assistance

For any questions regarding our Return Policy, please reach out to us at customer [email protected]. We are here to assist you with any concerns and make the process as smooth as possible.

Thank you for choosing Garden CLINTQH! We are committed to providing you with quality products and a positive shopping experience.